Be sure and check some of our
other 100+ pages
ORDERING / POLICIES
Orders accepted by
Phone or via E-Mail.
Contact information at bottom of page:-)
ORDERING: When you find the item(s) you would like to
become happily involved with
(ie; purchase, buy, own, etc.) email
simply phone or email with any final questions
and to order, or to finalize the payment
/
shipping details.
Due to the uniqueness of
most of our products, we do not utilize a "shopping cart"or "On-Line Ordering".
Again just call or email us with an order. (For
your safety, do not email credit card
information, as it's not secure.)
Warranty Information
- Click Here.
METHODS
OF PAYMENT- DOMESTIC USA SALES:
-BUSINESS AND PERSONAL CHECKS. (Allowing
for clearance notification of course, which is
typically 10-21
business days. We do not get
notice that checks have cleared, only when they don't which is typically 20+
days after depositing.
You are welcome to let us know from your end.)
-MONEY ORDERS (Verified on our end)
-CASHIERS AND BANK CHECKS (Verified on our end)
- VISA
-MASTER CARD
- DISCOVER CARD
- AMERICAN EXPRESS
Item(s) must be shipped to credit card billing address.
-DIRECT BANK FUNDS TRANSFER ( An additional
service fee will apply to this option
-PLEASE DO NOT SEND CASH.
- NO C.O.D.'S.
Colorado residents must add appropriate
sales tax to price of item. Sales tax will be calculated when final ordering
instructions are sent by us.
METHODS OF PAYMENT- INTERNATIONAL SALES:
-INTERNATIONAL POSTAL MONEY ORDERS (Verified on our end)
-INTERNATIONAL CASHIERS AND BANK CHECKS (Verified on our end)
-DIRECT BANK FUNDS TRANSFER ( An additional service fee will apply to this option)
-PLEASE
DO NOT SEND CASH.
-NO C.O.D.'S.
-International buyers responsible for any and all
additional taxes, duties, tariffs, and customs fees.
(buyer should investigate these prior to ordering
RETURNS / CREDIT MEMOS / REFUNDS:
No returns without prior authorization.
Returns will be accepted if buyer contacts us within
3 days of receipt of merchandise to inform us of the
problem, and that buyer will be returning item(s) for exchange / credit /
refund.
Refunds subject to a 20% restocking fee.
There is no fee if merchandise is exchanged for
another item of the same or higher value. Buyer is responsible for
all insured shipping
charges to and from Oak Tree Enterprises.
-no refunds or exchanges on items marked consignment (c),
clearance, final
sale, auction items, or as-is. Normal sale items can generally be
returned for exchange / credit / refund (refunds
only available if exchange / repair is not possible or practical for us. Refunds
and charge credits can take up to 30
days, from time of request due to accounting / bank procedures.)
-if an "exchange for credit" memo should be issued, it
will only be
available once on an original transaction. Do not
return any item without prior return authorization.
-credits should be used with-in 90 days.
-although the operating or functioning condition of an item may sometimes be
indicated,
it is not a guarantee or warranty of any type (unless a warranty is specified on
the item).
Antler Lighting Products: Due to the custom
made aspects of the antler products, once an order has been placed and
materials ordered for construction, no refunds of any part of their cost may be
refunded. This includes initial deposits. If there
is an issue or required change or future damage, we can work with the artists to
rectify those issues to practical degrees.
day the
order was placed with no penalties / restocking fees and if item has not shipped. We will promptly
refund / re-route
your funds back to you. Beyond the close
of
the original order days business and / or before the item
is packed or shipped,
there is a
10% cancellation / restock charge.
Your funds will be refunded, via a company check, or credit card refund in the case of credit card
purchases, the full amount,
less the 10%. This will of course follow the time allowed for clearance of the original funds if
check or similar instrument (ie: not
a credit card purchase) was used. Once an item has
been packed and shipped there is a 20% restocking fee as well as
original & return shipping charges. Packing & Shipping charges are not
refundable.
Layaways / Hold's / Down Payments and follow up payments: Except for any
additional time / custom preparation work
a unit required, these follow the same procedures stated above. 20% restock fee
(+ any additional custom / preparation work),
unless funds are applied to another unit of equal or more value. The down
payment can also be kept on the books as a
credit that you may also use in the future towards something of equal or greater
value. Any amounts
applicable to
custom / additional preparation work done to a customers
specific needs are not refundable (Custom work can include,
but not be limited
to the following: circuit modification, custom finish work, custom packing, custom parts ordering
/
installation / building, etc.).
(Aluminum Christmas Trees, Color Wheels and Seasonal Items subject to a
30% re-stock fee).
Trees and Color
Wheels
cannot be returned for refunds or credit
after Dec 1st. Prior to that, tree and color wheel returns subject to 30%
restock fee.
Shipping is not refundable. After Dec 1st, trees and color wheels may only be returned for defective warranty replacements
and
replacement parts, on the rare occasion a part should go bad. Packing & Shipping charges are
not refundable.
SHIPPING:
We
use Fed Ex and
USPS. Rush / expedited
shipping generally not available except for Crosley
products.
Shipping, handling, insurance, taxes and duties are buyers
responsibility.
we
are very experienced at packing fragile items for shipment.
we
will always insure item for it's full dollar value. Any damages
incurred
in shipment should be immediately reported to shipping
company.
We photograph and document all shipments to eliminate
shortage disputes. All credit card purchases shipped with signature required
for receipt. No exceptions.
If
you have any questions about the above, please contact us. Thank you.
POLICIES, SPECIFICATIONS, AVAILABILITY, INFORMATION
AND PRICING SUBJECT TO
CHANGE AT ANYTIME AND WITHOUT PRIOR
NOTICE
and changes may not be posted to web immediately.
Information such as Parts Substitution possibilities, "Circa" dates, original values, etc. are to the
best of our knowledge. If you are critically concerned,
you should do independent
research on your own prior to ordering or utilizing
this information in any way. Manufacturers also are
known to change
part numbers, specs, circuit designs, specs etc within the same model.
20% restock fee applies to all returns
for refund.
See
our "Warranties / Returns" page via the link below for more details.
$5 Surcharge on all orders under $20.
(except Amazon Linked Book orders)
| GENERAL INFORMATION
| *HOME
PAGE* |
CONTACT |
FAQ'S I SELLING-TRADING |
CONDITION RATINGS |
ORDERING / POLICIES |
WARRANTIES / RETURNS |
SHIPPING
| HOLD / SOLD |
RESTORATION PROCEDURES I
LINKS |
CLIENT LIST |
ORDERING BY
E-MAIL:
WAIT, before you email or phone
PLEASE READ THIS:
We are not able to do
APPRAISALS
or to
ESTABLISH THE VALUE
of items you have or are thinking of buying from another
party, please do not
call or email with either of those questions! We cannot respond to those requests.
&
ALSO: When e-mailing be sure to include a
RELEVANT TOPIC, ie: Brand /
Model number
in the
SUBJECT LINE.
SUBJECT
lines left empty, or with SUBJECTS like;
Hello, Hi or similar will automatically be deleted by Anti-Virus / Spam
settings.
(Subject lines left empty show up as "No Subject" and are deleted
automatically
by our anti-spam settings"
U.S.A.
(
Please see / read the
"red" paragraphs above prior to hitting this email link or
calling)
sales@oaktreevintage.com
OR
ORDERING BY PHONE
:
Before calling, PLEASE read the
text in orange below.
No Really...Stop, Alto, Halt,
etc.
BEFORE CALLING THIS NUMBER
(719) 964-7205
If you DID NOT
see your Unit
"SPECIFICALLY"
listed, or the part you are seeking was already marked
"SOLD
or SOLD OUT"
please DO NOT CALL or EMAIL for it.
If you do not see it listed, we do not have it, nor do we know when it will come
in, nor do we have a "waiting list" for it, nor do we know who would
have it. Sorry, but phone traffic for parts
we don't have is consuming too many time resources.
If you see your part listed, and it appears to be
available or you know that it is a VERIFIED-GOOD substitution from a unit
or part that we do show, then by all means, give us a call to verify
availability and to place the order.
If you don't see the part you are looking for, simply check
the web page periodically as we never know what will show up each day. Thanks!!!!!
9:30 AM- ~7:30
PM most days COLORADO / ROCKY MOUNTAIN TIME ZONE
___________________________________________
PLEASE DO NOT SEND PHOTO FILES
WITHOUT PRIOR APPROVAL. THANK-YOU.
Haven't received a response to your email? See
FAQ'S
MAILING:
OAK TREE ENTERPRISES
PO. BOX 6182
COLORADO SPRINGS, CO 80934
U.S.A.
Before ordering by postal mail, please phone or email us about the item
and the details of sending your funds. Thank-you.
THE ABOVE INTERNALLY LINKED
PAGES SHOULD ANSWER MANY OF THE
QUESTIONS YOU MIGHT HAVE. THANK-YOU.
PLEASE BE SURE TO READ OUR "SELLING /
TRADING" PAGE
PRIOR TO CONTACTING US ABOUT ANY ITEM'S YOU HAVE
TO SELL OR TRADE. THANK-YOU
Copyright ©
1997-2008 Oak Tree Enterprises
All manufacturer and product names are copyrights of their
respective owners.
All photos and text contained within this site are protected
and may not be
reproduced or used elsewhere, in anyway, without including the
original credit tags / text. They also must be used / reproduced in their original form
and include a complimenting credit to Oak Tree Vintage for their creation. This
of course includes using OUR photos and OUR text in YOUR auctions / listings.
"WORLD
AC POWER" ™ is a
trademark of Oak Tree Enterprises. All Rights Reserved.
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